Dealing with conflicts
AFTER THE TRAINING, YOU WILL BE ABLE TO:
You will understand the causes and dynamics of conflicts;
You will effectively assess the types of conflicts;
You will have effective conflict management strategies;
You will resolve conflicts taking into account all stakeholders.
The Conflict Management course is designed to teach people the skills and techniques needed to effectively manage conflict in a variety of settings. The course covers topics such as conflict resolution, communication skills, negotiation strategies, problem solving skills and alternative dispute resolution techniques. Participants will learn how to identify different types of conflict and their causes, and how to manage conflict constructively by using effective communication, negotiation and problem-solving techniques. They will also learn the various dispute resolution techniques such as mediation and arbitration.
The course is designed to provide participants with the knowledge and skills to prevent and manage conflicts in personal and professional environments. Upon completion of the course, participants will be equipped to manage conflicts more effectively and develop more positive relationships with others.
What is conflict management?
Conflict management is the practice of identifying, addressing, and resolving conflicts or disputes in a constructive and cooperative manner. The Conflict Management course is designed to help individuals develop the skills needed to effectively manage conflict in personal and professional settings. This course covers topics such as communication skills, negotiation strategies, conflict assessment, alternative dispute resolution techniques and problem solving skills.
By completing a conflict management course, individuals will gain a better understanding of the causes and dynamics of conflict and learn how to prevent and manage conflict proactively. The skills and techniques learned in the conflict management course can be applied in a variety of settings, including workplaces, families and communities, to promote better relationships and more positive outcomes.
Method of conducting
One day live or virtual course;
The course is interactive and practical.
Who is this course suitable for?
Managers and leaders who are responsible for leading teams and resolving conflicts in their organizations;
Human resources professionals who deal with conflicts, grievances and disputes between employees;
Business professionals who must resolve conflicts with clients, customers or suppliers;
Individuals who want to learn how to effectively manage conflict in their personal relationships.
Why enroll in this course?
To improve your relationships through conflict resolution;
To open up new career opportunities;
To help you and the people around you solve problems;
To successfully manage emotions arising from everyday conflicts.
Send request and we will contact you for confirmation