Application of Lean in services

See how Lean helps uncover hidden losses in the service sector

Course description

This interactive course introduces participants to practical Lean principles for service and retail environments, focusing on how to improve efficiency, quality, and customer experience without costly expansion.

Through clear explanations and real-world examples, learners explore tools such as Value Stream Mapping, Standard Work, and Pull Flow, and see how they can be applied to streamline operations and reduce waste. We will review several real case studies in the finance sector, healthcare, and even take a sneak peak at the Lean Bakery in Barcelona.

A highlight of the course is an engaging role-playing simulation, where participants take on different roles to identify inefficiencies, test improvements, and experience the impact of Lean changes first-hand. By the end, attendees will have the skills and confidence to apply Lean thinking in their own organizations.

Interactive simulation – Invoice Processing

What is Lean

Lean is a philosophy and methodology for maximizing value and minimizing waste in production processes. It was originally developed by Toyota Motor Corporation in Japan in the 1950s and has since been adopted by many organizations around the world in various industries. The goal of Lean is to create more value for customers with fewer resources, which is achieved by eliminating non-value-added activities and streamlining processes. This is achieved by focusing on identifying and eliminating waste, improving process flow, creating a culture of continuous improvement and empowering employees to make improvements. By applying Lean principles, organizations can increase efficiency, reduce costs, improve quality, and increase customer satisfaction. Lean can be applied in a variety of environments, including manufacturing, healthcare, service industries, and government.

Facilitation Method

The course is face-to face (in Sofia), lasting 1 full day;

The course is interactive – participants can ask questions at any time and discuss the material;

Students have the opportunity to work on assignments after each session and receive feedback from the trainer.

Trainer

Anelia Mancheva

Senior consultant and instructor of Lean Institute Bulgaria

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Who is the course suitable for?

Managers and specialists who are responsible for process improvement and efficiency within their organizations;

All employees who are operationally involved in the process and want to help identify areas for improvement;

Anyone who is part of a modern and self-improving organization with a focus on continuous improvement and the elimination of unnecessary activities.

Anyone who works in the service sector and wants to learn practical tools to improve their daily work

Business owners who want to apply Lean thinking in everyday operations

Why enroll in the course?

To learn the basic principles of Lean and learn to apply them;

To detect and eliminate unnecessary activities in your processes and systems;

To learn how to apply Lean tools such as Value Stream Mapping, 5S, Kaizen, etc.

To understand the role of Lean in a constantly changing environment and how it can help an organization implement a culture of continuous improvement.