Circles

Subject

Effective listening

DURATION

1 DAY

CERTIFICATE

YES

PRICE

330 BGN

/ VAT excluded /

DATE

BY REQUEST

AFTER THE TRAINING, YOU WILL BE ABLE TO:

You will be able to listen actively and empathetically;

You will be able to listen actively and empathetically;

You will improve your awareness and understanding of the people around you;

You will improve your awareness and understanding of the people around you.

COURSE DESCRIPTION

The Effective Listening course is designed to teach participants how to listen actively, empathetically and objectively in personal and professional contexts. The course covers the following topics:

  • Understanding the importance of effective listening;
  • Barriers to effective listening and how to overcome them;
  • Different types of listening and when to use them;
  • Active listening techniques including paraphrasing, clarifying and summarizing;
  • Develop empathy and emotional intelligence to improve listening skills
  • Improving non-verbal; communication skills to support effective listening;
  • Listening for understanding in difficult or challenging situations;
  • Feedback and reflection to improve listening skills;

 

This course can benefit a wide range of people in a variety of personal and professional contexts. By learning how to listen actively and empathetically, participants can improve their communication skills, build stronger relationships, improve teamwork and collaboration, and develop leadership skills.

What is effective listening?

– Effective listening is a communication skill that involves not only listening, but also understanding and interpreting verbal and non-verbal messages accurately. It is the ability to pay attention to what someone is saying, both in terms of the words they use and their nonverbal cues, such as facial expressions, tone of voice, and body language.

– Effective listening goes beyond simply hearing spoken words; it involves active engagement and requires focus and concentration. It also includes empathy and the ability to understand the speaker’s perspective, feelings and needs. Effective listening requires nonjudgment, avoiding interruptions, and asking clarifying questions to ensure shared understanding.

Effective listening is essential in many personal and professional contexts, including relationships, customer service, sales, leadership and teamwork. It can help build trust and understanding, improve problem-solving and decision-making abilities, and facilitate effective communication.

 – In general, effective listening is a basic communication skill that involves active engagement, empathy, and understanding. By mastering effective listening, people can improve their communication skills, build stronger relationships, and achieve greater success in their personal and professional lives.

Method of conducting

Z

The course is virtual, lasting 1 day;

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The course is interactive – participants can ask questions at any time and discuss the material;

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Students have the opportunity to work on assignments after each session and receive feedback from the trainer.

TRAINER

анелия манчева

Anelia Mancheva

Senior consultant and instructor of Lean Institute Bulgaria

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Who is this course suitable for?

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Professionals (executives, salespeople): Effective listening is a critical skill for professionals, especially those in customer service, sales, management, and leadership roles. Professionals can improve their communication and negotiation skills by learning how to listen actively, empathetically, and objectively;

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Entrepreneurs and business owners: Entrepreneurs must actively listen to their customers, stakeholders, and team members to build relationships, identify opportunities, and make informed decisions. By mastering effective listening skills, entrepreneurs can improve their networking and leadership abilities and develop successful businesses;

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Anyone interested in personal development: Effective listening skills are essential for personal development, improving relationships and improving communication skills. Anyone interested in personal growth can benefit from learning how to listen actively, reflectively, and empathetically.

Why enroll in this course?

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To improve your communication skills;

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To build stronger connections with the people around you;

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To improve teamwork and collaboration;

Z

To develop your leadership skills.

REQUEST PARTICIPATION:

Send request and we will contact you for confirmation

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