Lean Six Sigma – Yellow belt

Variation in processes has always been and will remain one of the most significant factors for customer loss. The inability of the business to deliver consistent products and services in terms of quality and delivery time leads to low satisfaction among people and declining turnover. In times of crisis, it is crucial for companies to start looking for ways to improve their processes. Only in this way will they stand out from the competition and be able to improve their market presence while reducing their operating costs.

Six Sigma started with Motorola and was further developed by General Electric at the end of the last century. Billions have been saved after its successful implementation. Following these successes, other companies from a variety of industries began to learn and use a 5-step approach to reduce variation and create transparency.

The course covers the first two and the last step of the Six Sigma methodology. You will learn about the origins of Six Sigma, the successes of the methodology, as well as the basics of its analytical nature. In the course of the training we will introduce you to the tools used in the different phases – Fishbone diagram, X-Y matrix, input – output dependencies, FMEA and many others. We will also talk about the role of the client and how to hear his voice (VOC) to determine what are the characteristics that determine and lead to high satisfaction (COPQ).